HOME :: SERVICES :: SAP :: CRM

Delivering first-rate customer service and a customer-centric approach to business are not new concepts in the business world. However, until recently, the technologies and strategies to support these key business drivers were not widely available.

Today, with the right technology, enterprises can develop a deeper understanding of their customers, increase market share, retain customer loyalty, and make each customer interaction a favorable one. mySAP.com™ CRM provides the tools, and Unisoft Infotech provides the experience, to help organizations take full advantage of today’s CRM technology to develop business value around their most valuable asset—the customer.

We begin by working with your organization to develop an overall CRM approach and strategy. Next, we work with you to break these objectives into a series of executable projects. By implementing in “bite-sized” increments, we can help you deliver measurable project success early in the engagement process.

Our consultants’ functional knowledge, technical skills and understanding of all necessary points of integration allow Unisoft Infotech to customize a mySAP.com CRM solution that meets the specific needs of your company. We focus on the specific components that are most applicable to your business, leveraging the sophisticated tools within mySAP.com CRM to design solutions that maximize the customer experience and exceed customer expectation. We accomplish this by focusing on real-time tools supporting service delivery, service quality, and customer personalization.

Our mySAP CRM services cover the following areas:

Sales
Contact and Account Management
Sales Opportunity Qualification & Management
Product Proposal Generation
Sales Cycle Analysis, Sales Forecasting, and Analytical CRM
Field Sales Force Management
Inbound & Outbound Telesales
Web Auctions

Marketing
Lead Generation and Tracking
Product Recommendations & Cross-Selling
Catalog Management
Marketing Planning and Campaign Management
Data Mining, Reporting, and Customer Analytics

Support
Retain customers and improve customer interactions with:
Customer Service & Information Help Desk
Web Customer Support & Self-Service
Technical Support & Solutions Database
Complaints & Returns Processing