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As the mySAP.com environment will be critical to your business operations, Unisoft Infotech is proposing not only a robust and reliable hardware platform but the systems management software, implementation and Ongoing services needed for a business critical data center application in an open systems environment.

Unisoft Infotech SAP ongoing services support your SAP implementation, from installation and integration, upgrades to Operation Support. This service provides ongoing operations support for your mySAP.com environment on Unix / Windows NT / 2000 platforms. Unisoft Infotech has permanent access to SAP internal workflow systems as well as to SAP's notes databases. Unisoft Infotech Basis teams are trained and certified by SAP as SAP Technical Consultants. This technical SAP knowledge on top of the platform expertise (operating system, and network) allows faster problem isolation and resolution through a better understanding of interactions between the layers.

The Basis Service is provided under the following areas:

Daily/Routine tasks

• Performance monitoring/tuning
• System log checks
• Alert monitoring

Predictable tasks

• Hot packs upgrade
• Client maintenance
• Database Reorganization

Preventative tasks

• Backup/Restore Solutions
• User Maintenance

Additional tasks

• Disaster Drill
• System performance health-check
• Installation
• Instance/Client Refresh